Privacy Policy for Tele Health Global

Last Updated: May 30, 2025

At Tele Health Global ("we," "us," or "our"), we are committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Privacy Policy explains how we collect, use, store, and protect your personal and sensitive personal information when you use our website and tele-consulting services (collectively, the "Services"). By using our Services, you consent to the practices described herein.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

• Personal Information: Name, email address, phone number, billing address, and payment details (e.g., processed via PayPal or other payment gateways).

• Sensitive Personal Information: Health-related data, medical history, or other details you provide during tele-consultations with our licensed doctors.

• Technical Data: IP address, browser type, device information, and usage data (e.g., pages visited, time spent on the site) collected automatically via cookies or similar technologies.

• Booking Data: Appointment schedules, doctor preferences, and consultation details.

2. How We Use Your Information

We process your information for the following purposes, in compliance with the principles of transparency, legitimate purpose, and proportionality:

• Service Delivery: To facilitate tele-consultations, schedule appointments, and connect you with licensed medical professionals.

• Payments: To process consultation fees, including international payments in USD or other currencies, via secure payment processors.

• Communication: To send booking confirmations, reminders, and service-related updates.

• Improvement: To analyze usage patterns and enhance our website and Services.

• Legal Compliance: To comply with applicable laws, regulations, or legal requests (e.g., from the National Privacy Commission).

3. Data Sharing and Disclosure

We share your information only as necessary and with your consent, except as required by law:

• With Doctors: Licensed medical professionals receive relevant health data to provide consultations.

• With Service Providers: Third-party processors (e.g., PayPal for payments, Hostinger for scheduling) may access limited data under strict confidentiality agreements compliant with RA 10173.

• Legal Obligations: We may disclose data to comply with legal requirements, protect our rights, or respond to government requests.

• No Sale of Data: We do not sell your personal or sensitive personal information.

4. Data Security

We implement organizational, physical, and technical security measures to protect your data from unauthorized access, loss, or disclosure, as required by the Data Privacy Act. These include:

• Encryption of sensitive data during transmission and storage.

• Secure servers and access controls for data storage.

• Regular security assessments to mitigate risks.

Despite our efforts, no system is completely secure. In the event of a data breach, we will notify affected users and the National Privacy Commission within 72 hours, as mandated.

5. Data Retention

We retain your personal and sensitive personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Health data is retained in accordance with medical record-keeping standards, and other data is deleted or anonymized when no longer needed.

6. Your Rights

Under the Data Privacy Act, you have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.

• Correction: Request updates to inaccurate or incomplete data.

• Deletion: Request deletion of your data, subject to legal exceptions (e.g., medical record retention).

• Objection: Object to certain data processing activities.

• Portability: Request transfer of your data to another service, where feasible.

To exercise these rights, contact our Data Protection Officer at office@tele-healthglobal.com

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences via your browser settings or our cookie consent tool.

8. International Data Transfers

If you access our Services from outside the Philippines or pay in foreign currencies (e.g., USD, GBP), your data may be transferred to servers or third-party processors abroad (e.g., PayPal). We ensure such transfers comply with RA 10173 and applicable international regulations through data protection agreements.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, with the “Last Updated” date revised. Continued use of our Services constitutes acceptance of the updated Policy.

10. Contact Us

For questions, concerns, or to exercise your data privacy rights, contact our Data Protection Officer at office@tele-healthglobal.com.

By using Tele Health Global, you acknowledge that you have read and understood this Privacy Policy.